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return policy

Both for my interest as a seller and for your interest as a customer, at punkosturas we have a clear and simple returns policy, so that if there is any problem with your order we can manage everything in the simplest way possible.

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general conditions

  1. Return Period

    • You have 15 calendar days from the date of receipt of the order to request a return or replacement.

  2. Product Conditions

    • Items must be in their original condition, unworn, unwashed and with all original tags attached.

  3. Return of Defective or Erroneous products

    • In the event that the product received is defective or wrong, you may request a replacement for the item ordered in good condition as well as a return, either in the form of a voucher for the value of the product or in the form of a refund to the account with the one in which payment for the item was made.

  4. Other Reasons for Return

    • For returns for other reasons, write to us and it will be valued and if an agreement is reached, the garment will be exchanged for a voucher of the same value in the store.

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Return and Replacement Process

  1. Request a Return or Replacement

    • To initiate a return or replacement, send us an email to punkosturass@gmail.com with the concept “return” with your order number and the details of the product you wish to return or replace.

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Shipping costs

  1. Defective or Wrong Products

    • In case of defective or erroneous products, the return shipping costs will be paid by Punkosturas.

  2. Other Reasons for Return

    • For returns for other reasons, shipping costs will be borne by the customer. We are not responsible for lost or misplaced packages if certified mail is not used.

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VOUCHERS AND REFUNDS

  1. Refund Process

    • Once your return has been received, we will have a 14 day period to decide whether to issue a refund or not. We will notify you by email about the approval or rejection of your refund. In case the refund is rejected, the shipping costs will be paid by the client.

    • If approved, your refund will be processed WITHIN 10 TO 15 DAYS TO THE ACCOUNT FROM WHICH THE ORDER PAYMENT WAS MADE.

  2. Return Vouchers

    • If you prefer to receive a voucher instead of a cash refund, we will offer you a voucher for the value of your return in the event that the product is defective. This voucher can be used for future purchases on our website.

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Contact

For any additional questions or queries about our returns and replacements policy, please contact us via Email: punkosturass@gmail.com

Policy Modifications

We reserve the right to modify this return and replacement policy at any time. Changes and clarifications will come into effect immediately upon publication on the website.

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